Return/Refund Policy

1. Returns​

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Due to hygiene and health reasons, all wigs, are final sale once opened, worn, or altered (including cutting lace, applying products, coloring, or styling).

• To be eligible for a return, the item must be:

  • Unworn, unused, and in its original packaging.

  • Returned within 48hrs of delivery.

• Proof of purchase (order number or receipt) is required.​

 

2. Refunds

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• If your return is approved, a refund will be issued to your original payment method within 5–10 business days (depending on your bank).

• Shipping costs are non-refundable.

• If the return is due to our error (wrong item, defective product), we will cover the return shipping cost.

 

3. Exchanges

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We currently do not offer direct exchanges. If you’d like a different product, you may return the eligible item and place a new order.

 

4. Non-Returnable Items

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• Final sale and clearance items.

• Opened or used hair products.

• Wig installs, styling services, and custom orders.

 

5. Order Cancellations

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• • Orders can be canceled within 24 hours of purchase.

  • Please note: If payment was made via PayPal or other payment processors that keep transaction fees, their non-refundable fee will be deducted from your refund.​

  • After 24 hours, cancellations are not guaranteed as processing may have begun.

• After Shipment

  • Once shipped, orders cannot be canceled.

 

6. Damaged or Incorrect Items

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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will work quickly to resolve the issue.

 

7. Contact Us

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For all return or refund inquiries, please contact us at:

📧 Email: Beauteehill@gmail.com